Security & privacy information
Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.
You may purchase online merchandise by calling toll-free 888.896.2951-- 24 hours a day, seven days a week. One of our customer service associates will gladly take your order.
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features.
We receive and store any personally identifiable information you enter on the Web Site, whenever you shop with Hound & Gatos Pet Foods Corp., -- online, through our catalogs, or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, email or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number.
When you register with us as an online customer, we may ask for additional information, such as your favorite pet.
If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests or product preferences.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
When you visit this Web Site, our web server automatically collect anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions. How we use the information we collect
We use the information we collect for various purposes, including:
to complete your purchase transactions
to provide the services you request
to send you our catalogs and other offerings by mail
to keep you informed about the status of your orders
to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you to notify you of product recalls or provide other information concerning products you have purchased
to improve our merchandise selections, customer service, and overall shopping experience Others with whom we share your information
Hound & Gatos Pet Foods Corp., All of the above information that we collect, as described above, may be shared among all Hound & Gatos Pet Foods Corp., entities.
Service providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.
Other companies: We may provide information to carefully select outside companies when we believe their products or services may be of interest to you.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public. Your choices regarding use of the information we collect
We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.
Direct Mail or Telephone Marketing: If you shop at the Hound & Gatos Pet Foods Corp., stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:
Write to: Hound & Gatos Pet Foods Corp.
or call 888.896.2951
If you choose to write to us, please include your name, address and credit card account number (if you have one), and state one of the following:
"NO MAIL OFFERS" (if you don't want to receive offers by mail);
"NO PHONE OFFERS" (if you don't want to receive offers by phone); or
"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
Because customer lists often are prepared well in advance of an offering (sometimes few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
Please note that we do not offer an opt out from sharing nonpublic personally identifiable information about you among Hound & Gatos Pet Foods Corp., entities. Cookies, Web Beacons, and how we use them
A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or �clear gif� is typically a one-pixel image, used to pass information from your computer to a website.
Protecting children's privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web. Links to other sites
While visiting HoundGatos.com, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities.
To make online shopping faster and easier; you may register with Hound & Gatos Pet Foods Corp., (info@HoundGatos.com
). As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer. E-mails
You will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive email from Hound & Gatos Pet Foods Corp., or its affiliates you can click on the manage your email preferences link at the bottom of any email communication sent by us. Choose Unsubscribe at the bottom of the page that opens. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request. Mobile Messaging
If you've signed up for mobile messaging (e.g., SMS and MMS) offers but later decide you no longer wish to receive them, simply follow the opt-out instructions included in the mobile message. Acceptance
We'll be happy to provide additional information or answer any questions. Please:
Call us at 888.896.2951
PO Box 11750, Atlanta, Georgia USA 30355
PC users should place their online order using Internet Explorer or Firefox. Macintosh users should place their online orders using Safari or Firefox. These browsers allow us to offer our customers the highest level of security; some other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience.
Download a free copy of Firefox by clicking here. For the latest version of Safari, from the Apple menu, choose Software Update. For the latest Internet Explorer version visit here.
Please be aware that HoundGatos.com uses rich media content to improve the user experience. Download and Install Adobe Flash to view the website as it was intended.
Some items on our Web site have a manufacturer's warranty; this is noted in the product description. To obtain a written warranty for any of these items, send a specific written request to: Hound & Gatos Pet Foods Corp.,
Limited Warranty Questions and Answers
Question: What is covered by Hound & Gatos Pet Foods Corp., warranty? Answer:
All Hound & Gatos Pet Foods Corp., products are covered by our Warranty. If at any time you are dissatisfied please return the product with the entire ingredients for a full refund or credit may be issued for a new purchase at your local pet store. We do not warrant a dented can. A dented can does not impact the quality of our ingredients. Question:
What is the length of time of the warranty? Answer:
The warranty period is 7 days after purchase. Question:
To whom is the warranty extended? Answer:
To the original purchaser or the person to whom original delivery was made by Hound & Gatos Pet Foods Corp., Question:
What can I expect from Hound & Gatos Pet Foods Corp., Answer:
Hound & Gatos Pet Foods Corp. will determine whether the item under warranty will be replaced without charge.
Hound & Gatos Pet Foods Corp., reserves the right to remove a defective item from your home for a reasonable period of time in order to make any necessary repairs either in our workshop or by return to the manufacturer.
In cases where Hound & Gatos Pet Foods Corp., determines a warranted item is defective and we can neither repair nor replace the item, our obligation will be limited to the return of the item for full refund, including delivery and processing charges. Question:
What about an item delivered damaged? Answer:
The customer has the right either to refuse or to accept an item in damaged condition. A customer must report product delivered damaged to Hound & Gatos Pet Foods Corp., within five (5) business days of receipt. Customer will not be charged delivery and processing for items found to be damaged during delivery. Question:
What limitations and exclusions apply to the warranty? Answer:
This is your exclusive warranty, other than as provided by the manufacturer. Our products are not warranted against normal wear and tear, damage resulting from improper use, accidents, and abuse, neglect, or damage or appearance changes resulting from improper care or storage. Our warranty does not cover product used in commercial non-residential settings. Minor variations in size, shape and color may occur from piece to piece. Our warranty does not cover such minor variations or differences between floor samples, swatches, or product images and your item(s). Any product modification other than by Hound & Gatos Pet Foods Corp. or the manufacturer voids this warranty. Hound & Gatos Pet Foods Corp. may change this warranty from time to time, so please review the warranty with each purchase.
Conditions of use, notices and disclaimers
When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:
Subject to the terms and conditions in this legal notice, which may change at any time without notice?
Subject to all applicable laws.
Undertaken at your own risk.
Please refer to this page frequently to review our current terms and conditions of use. Copyright
The following elements of this Web site are the property of Hound & Gatos Pet Foods Corp., or our suppliers and are protected by United States and international copyright laws:
All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site.
All software. Trademarks
The trademarks or trade dress of Hound & Gatos Pet Foods Corp., and our affiliates may not be used without our written permission. Trademarks or trade dress include the Hound & Gatos Pet Foods Corp., name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Hound & Gatos Pet Foods Corp., products, services, and programs, and those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates. Use
You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping with HoundGatos.com. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, is strictly prohibited. Errors and inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause. Disclaimer of liability
We make no representations or warranties of any kind, whether express or implied, with respect to this Web site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages. No confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission. Applicable law
By visiting this Web site, you agree that the laws of the state of Georgia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates. Disputes
Any dispute relating in any way to your visit to our Web site or to products purchased here shall be submitted to confidential arbitration in Atlanta, GA. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Georgia. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise. Protecting your information
As part of our ongoing commitment to ensure that your shopping experience with HoundGatos.com is protected, HoundGatos.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
Protecting Yourself From Internet Scams
It should come as no surprise that one of our highest priorities at Hound & Gatos Pet Foods Corp. is keeping your personal information secure and confidential. To that end, we would like to share some of the most common types of Internet scams and suggestions on how you can be aware of and help protect yourself against identity theft. Fictitious Job Offer Emails Alert
Email campaigns offering fictitious job offers are a reality. The emails can be quite authentic looking. They often purport to have been sent directly from one of our executives or from our human resources department. Enclosures, such as company information sheets and detailed questionnaires, may display Hound & Gatos Pet Foods Corp The emails may include a request for payment of a processing fee of several hundred dollars, and/or they may offer reimbursement for certain job-application or relocation expenses.
These emails are fraudulent. Hound & Gatos Pet Foods Corp. does not extend job offers via email to individuals with whom it has had no prior contact. We do not ask prospective employees to pay a fee to be considered for a position or to receive a job offer. We do not authorize recruiters or agents to do any of these things on our behalf. Fraudulent job offers are an unfortunate possibility. Please be aware, as we will not honor them in any way.
You should not respond to any of these job offers by revealing personal information, nor should you send any funds in response to them. If you receive one of these fraudulent offers, please report the matter to the U.S. Secret Service. You may also email our security group. Phishing And Spoofing Alert
This is when a criminal sends you a phony message or a Website link that appears to be from a legitimate business. They will directly request that you provide personal financial information, such as:
Name and address
Social Security numbers
Credit card numbers/bank account numbers
Pin numbers/passwords Pop-Up Advertisements Alert
Some advertisements "pop up" in a separate browser window advising that you have won a contest or request that you participate in a survey to collect a prize. They may then ask that you provide personal information in order to receive your gift. By clicking on the link it is possible that you are also downloading viruses designed to capture or destroy information on your computer. Check Scam Alert
A similar but low-tech scam circulates occasionally, in the form of a check, purportedly from Hound & Gatos Pet Foods Corp., or one of our divisions, and instructions to deposit it right away, usually in order to receive the balance of a larger sum you have "won" or that has otherwise come to you unexpectedly. You will be instructed to immediately send a payment, in the form of a second personal check, wire transfer, or similar, to some third party to cover taxes, processing fees, administrative costs, or some similarly vague expense. The check you receive in the mail likely would look quite authentic and probably would have Hound & Gatos Pet Foods Corp., trademark on it. Do not deposit the check or follow the instructions you receive with it. The check you deposit will bounce; the check you write or funds you wire will clear, before you know about the bounce, and certainly before you can stop payment on your own check. Important Risk-Reducing Tips
Never respond to emails that cannot be verified.
Never provide personal information via email.
Contact the business by using legitimate phone numbers to verify the request.
Enter Websites using your browser and not by clicking on provided links.
Be cautious of any solicitation requesting that you deposit a check or pay a fee to collect a prize, get a job, or cover vaguely described "costs".
Consider filing a report with the Federal Trade Commission and/or state attorney general’s consumer protection office, or the FBI. Online complaints may be filed with the FTC at www.ftccomplaintassistant.gov
, and white collar crimes may be reported to the FBI at www.ic3.gov/complaint/default.aspx