Hound & Gatos offers only the best sourced products for your family pet. However, if for any reason you are unsatisfied with any of our products contact the Retail Store or Online Stores for a full refund before 30 days of purchase. We do not sell to consumers but through Distributors & they sell to Retail or Online stores. We do not sell to any dot coms and you will need to contact them. We do not sell to consumers.